At MR. KIMCHI, we want you to be happy every time you shop with us.
Occasionally though, we know you may want to return products you have brought. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS / REFUNDS
In respect of non-perishable items, you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), the contract at any time until the expiry of the 30 days after the day on which you receive the goods you ordered. Please note that you do not have a right under the CCRs to cancel orders in respect of food or other perishable items.
If you wish to return non-perishable items that you have ordered, please return your order together with your name, address, signature and the date you are returning the order to the MR. KIMCHI, Unit 242, Kingspark Business Centre, 152-178 Kingston Road, Surrey, KT3 3ST.
Products should be returned in or with any original packaging.
We will arrange with you for cancelled non-perishable goods to be returned to us so please email us; info@mrkimchi.co.uk.
In respect of perishable items, we are happy to provide you with a full refund or replace the product in the unlikely event of receiving damaged product during the transit.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. We will arrange with you for cancelled non-perishable goods to be returned to us and will refund within 14 days of receipt of the returned products.
Please contact us via email: if you wish to return any goods. Our friendly customer support team will be happy to help you with any questions you may have about returns/refunds issues.
